Delivery and Returns
Delivery will be displayed at checkout. The value shown for delivery is dependent on location and calculated on the basis of cumulative product weight and dimensions. If you think the delivery shown on your order is incorrect then please contact us for clarification.
For delivery destinations other than mainland UK please contact us for a quotation prior to purchase.
Delivery will normally be within 14 days, however you should allow 28 days for delivery. If there is a problem and we are not able to deliver your order within 28 days we will contact you.
We deliver goods either with our own lorries and vans or, for smaller quantities, by national next day courier.
Any date or period for delivery shall be considered as indicative only, although it is our policy to try to fulfil all orders within 5 working days. Any products not available at the time of your order will be sent to you, as soon as possible, when available for supply. Christie-Elite Nurseries Ltd, cannot be held responsible for delays in the delivery caused by a 3rd party supplier.
When you receive goods ordered from Christie-Elite Nurseries Ltd, your statutory rights allow you to cancel the order up to seven working days starting from the day after the goods were delivered.
We will not accept any claims for consequential losses arising from performance of any plants supplied.
We will refund the price paid no later than 30 days from notification that you wish to cancel the order. This notification must be in writing, and will not be accepted in the form of a telephone call only. We will only refund the cost of the goods and the original carriage cost.
You must return the goods to Christie-Elite Nurseries Ltd, or make them freely available for collection by our appointed courier. If you do not freely return the goods, at your cost to Christie-Elite Nurseries Ltd then we may have to deduct any reasonable costs we incur in recovering the goods from you. This will be deducted from your refund.
Where products supplied are damaged, not fit for purpose or incorrect we will either replace the item or issue a full refund within 30 days of notice. We may request goods to be returned for inspection prior to agreeing to any refund at your cost. If goods are confirmed to be faulty, damaged or incorrectly supplied we will refund any carriage costs incurred in returning the goods.
The Customer shall respect all licence agreements delivered by the copyright owners. Christie-Elite Nurseries Ltd cannot be held responsible or liable for any misuses conducted by the Customer or any third party.
Customers from outside the UK can only pay by International credit card or bank transfer and must pay in pound sterling unless otherwise specified. All other terms and conditions apply.